🛠 Tech Stack

💼 About This Role

You'll manage a portfolio of clients across the Americas, ensuring they adopt and maximize value from a global SaaS platform for international hiring and payroll. Your core impact is driving engagement, retention, and long-term satisfaction while collaborating with Product, Sales, Support, and Finance teams. This fully remote role offers direct influence on business growth in a fast-paced environment.

🎯 What You'll Do

• Manage and grow relationships with a portfolio of customers.
• Monitor customer health, proactively address risks and escalations.
• Lead onboarding, demos, enablement sessions, and success planning.
• Use data-driven insights to identify customer needs and trends.

📋 Requirements

• 2 years of customer success or account management in SaaS.
• Strong communication and stakeholder management skills.
• Analytical mindset using data to identify risks and opportunities.
• Fluency in English (written and verbal).

✨ Nice to Have

• Experience with Zendesk, Asana, Notion, or Slack.

🎁 Benefits & Perks

• 🏡 Fully remote work model
• 🗓️ Up to 40 days PTO annually
• 👶 Flexible parental leave with extended job protection
• 💪 Monthly wellbeing allowance
• 🖥️ Home office stipend

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min