💼 About This Role

You'll handle member inquiries via tickets and chat, reducing backlogs during peak periods. Your work ensures timely, accurate resolutions and maintains SLA performance. This contract role offers a flexible schedule but requires weekend availability.

🎯 What You'll Do

• Handle member inquiries via tickets and chat
• Reduce ticket backlog during peak periods
• Investigate account issues and provide accurate resolutions
• Follow internal workflows and support procedures

📋 Requirements

• Previous experience in Customer Support or Member Support
• Strong written English communication skills
• Ability to work independently and follow processes
• Availability to work on weekends

✨ Nice to Have

• Experience with Zendesk, Intercom, or Salesforce
• Experience working in remote teams
• Handling high ticket volumes

🎁 Benefits & Perks

• 🏖️ Flexible schedule based on business needs
• 💼 Contractor position with remote work