🛠 Tech Stack

💼 About This Role

You'll serve as the primary point of contact for Fortune 500 customers, troubleshooting network security issues and collaborating with Engineering and DevOps. You'll write technical documentation and ensure prompt case resolution. This role offers the chance to work with cutting-edge cloud security technologies at a market-leading company.

🎯 What You'll Do

• Be the primary point of contact for customer support and escalation cases
• Communicate status updates to customers regularly
• Troubleshoot issues and find workarounds
• Collaborate with peers, customers, Sales, and Customer Success
• Write technical notes and knowledge base entries

📋 Requirements

• 5-8 years of experience supporting large enterprise customers
• Strong TCP/IP knowledge
• Prior experience with network security technologies like Proxies, NG Firewalls, SSL/IPSec, VPNs, SSO
• Experience with UNIX/Linux and Windows systems administration

✨ Nice to Have

• Familiarity with DLP and Encryption gateways
• Prior Active Directory/LDAP experience
• Experience with ServiceCloud or other support portal tools

🎁 Benefits & Perks

• 💰 Competitive salary
• 🏥 Comprehensive health plan
• 📈 Stock award program
• 🎉 Catered lunches and office celebrations
• 🤝 Employee recognition events

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min
4. 4Offer· N/A