Description

As a Field Service Engineer at ASM, you will provide support and troubleshooting at client sites, maintaining tool uptime and driving continuous improvement of the customer experience through team, hardware, software, and support tool development. You will play a key role in enabling business success by developing and improving processes run on our toolsets at customer sites.

Requirements

• Bachelor's degree in Engineering discipline
• Proven success in building collaborative partnerships with customers and internal stakeholders
• Ability to work in a team environment with tight deadlines and multiple priorities
• English language fluency required
• Willingness to travel (10-25%)

Responsibilities

• Maintain tool uptime and ensure excellent execution of installation and support of hardware issues
• Develop, maintain, and ensure relevance of technical information for internal and external stakeholders
• Drive continuous improvement of the customer experience through team, hardware, software, and support tool development
• Drive and manage new product installs and subsequent hardware development
• Project manage new evaluations and ensure project success