Senior Account Manager at Jobs at Lyra Technology Group

2h ago

Senior Account Manager

Portsmouth, New Hampshire

full-timeseniorTechnology services

Description

In this role, you will serve as a strategic partner to clients, driving satisfaction, retention, and account growth. You'll manage client relationships, lead upsell and cross-sell conversations, conduct Quarterly Business Reviews, and ensure a high-touch, consultative client experience.

Requirements

Strong communication skills
Foundation in IT services
Experience in client relationship management
Ability to lead QBRs and strategy sessions

Responsibilities

Manage client relationships as primary point of contact
Own client renewals and identify expansion opportunities
Lead upsell and cross-sell discussions aligned with client needs
Become strategic partner by learning client's business and IT stack
Coordinate cross-functionally with service delivery and support

Jobs at Lyra Technology Group

Lyra Technology Group is a p rivate e quity-backed holding company that invests and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group , we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. We made our first acquisition at the beginning of 2018. Today, we hold a controlling stake in 100+ companies across the US, UK, Australia, New Zealand, and Canada. Our companies employ over 3,000 team members, each led by their own management team, and provide world-class support to over 12,000 clients.

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