🛠 Tech Stack

💼 About This Role

You'll act as a trusted point of contact for customers, handling operational and data-related questions while analyzing support trends to drive improvements. You'll work closely with Account Managers to ensure a smooth customer experience and collaborate with Product and Engineering to surface patterns and prioritize fixes. This hybrid role combines customer engagement with data analysis.

🎯 What You'll Do

• Handle customer inquiries and operational issues.
• Analyze support ticket trends and root causes.
• Build dashboards and reports on support health.
• Collaborate with Product and Engineering on fixes.

📋 Requirements

• 2+ years in B2B SaaS customer support or success.
• Strong analytical skills with data and dashboards.
• Excellent communication for complex explanations.
• Customer-first mindset with attention to detail.

✨ Nice to Have

• SQL or data querying skills.
• Ad tech or retail media experience.
• Spanish or Portuguese fluency.

🎁 Benefits & Perks

• 🏖️ Flexible PTO
• 🏥 Health insurance
• 💻 Remote work options
• 📈 Stock options
• 📚 Learning budget