💼 About This Role

You'll lead a customer experience team at Tamara, the leading fintech platform in Saudi Arabia. You'll drive daily operations, coach representatives, and ensure top-tier service that revolutionizes the way millions shop and bank.

🎯 What You'll Do

• Oversee customer service staff activities and provide performance feedback
• Strategize and monitor daily customer service operations
• Train staff on customer service and company policies
• Investigate and resolve customer complaints

📋 Requirements

• Bachelor's degree in business or related field
• Up to 3 years of customer service or contact center experience
• At least 1 year as supervisor or team lead
• Leadership and communication skills

✨ Nice to Have

• Master's degree
• Experience in fintech or financial services

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Offer· 1 week