Description

You will own the product strategy for an AI Agent for Customer Service platform, leading a Seoul-based PM team and partnering with Engineering, Design, and Go-to-Market. You'll balance long-term platform bets with near-term enterprise needs, architecting production-grade capabilities like trust, safety, and observability.

Requirements

• Senior product leader owning full product lines in fast-moving environment
• Experience building or scaling enterprise-grade products
• Hiring and developing PMs
• Full professional fluency in Korean and English
• Ability to translate AI capabilities into product decisions

Responsibilities

• Own product vision and roadmap for AI Agent for Customer Service platform
• Architect production-grade capabilities: trust, safety, evaluation, observability, governance
• Lead and develop a Seoul-based PM team
• Partner with Engineering, Design, and Go-to-Market teams
• Balance long-term platform bets with near-term enterprise needs