💼 About This Role

You'll guide guests through the Empire State Building Observatory, providing clear directions and a welcoming experience. Your enthusiasm and attention to safety and guest flow create a memorable visit. This role offers the chance to work at an iconic NYC landmark with a celebrated team.

🎯 What You'll Do

• Engage and guide guests through the observatory experience.
• Respond promptly to guest questions and address complaints.
• Monitor staircases and ensure guest safety and comfort.
• Set up stanchions to manage guest traffic flow.

📋 Requirements

• Fluency in English with excellent communication skills.
• Passion for delivering exceptional guest experiences.
• Ability to stand for 8-hour shifts and work flexible hours.
• Reliability and punctuality to enhance guest experience.

✨ Nice to Have

• Second language preferred.
• High school diploma or equivalent.
• Customer service experience.

🎁 Benefits & Perks

• 🏖️ Benefits per Local 32BJ Collective Bargaining Agreement

📨 Hiring Process

Estimated timeline: 1-3 weeks · AI estimate

1. 1Apply online· 15 min
2. 2Phone screen· 30 min
3. 3In-person interview· 1 hour

🚩 Heads Up

• Role requires standing for entire 8-hour shift and working early mornings/late nights.
• Uniform standards include no visible tattoos and clean-shaven appearance.
• Seasonal position with no guarantee of permanent placement.