Description

You will lead a new high-impact function within Customer Success, driving customer contract excellence, strategic intelligence, and governance across deals. You'll manage a team to create a centralized intelligence system, enhance deal governance, and ensure seamless execution of complex deals while safeguarding long-term customer relationships.

Requirements

• Experience in customer contract management and governance
• Leadership experience managing high-performing teams
• Ability to work in fast-paced, changing environment
• Cross-functional collaboration across APME regions
• Strategic guidance on deal negotiation

Responsibilities

• Manage team for centralized customer deal intelligence system
• Enhance deal governance framework and analytics capability
• Build live platform to track contract open items across MSA, SO, lease, etc.
• Participate in customer contract negotiations and provide sign-off on summaries
• Serve as internal consultant to deal team on term negotiation