Tech Stack

Description

As an entry-level IT Technician, you will be the first point of contact for end-user support, handling device, application, and access issues while also maintaining office infrastructure like AV and meeting rooms. You'll learn on the job with hands-on training and mentorship in a fast-growing, supportive team environment.

Requirements

• A-Levels or equivalent qualification
• People-oriented, emotionally intelligent communicator in English
• Positive, team-oriented, composed under pressure
• Strong problem-solver with ownership mindset
• Growth mindset and eagerness to learn
• Demonstrable passion for technology, especially Apple (macOS/iOS)
• Basic understanding of IT concepts and operating systems
• Interest in learning Okta, Google Workspace, and Microsoft 365 administration

Responsibilities

• Serve as first point of contact via service desk and support channels, logging and resolving or escalating tickets
• Assist with identity access management including Okta sign-in issues and MFA resets
• Support collaboration suites such as Google Workspace and Microsoft 365 with email, password resets, and account management
• Handle joiner/mover/leaver processes: prepare equipment, provision accounts, and recover assets
• Troubleshoot macOS/iOS and Windows endpoints including Wi-Fi, VPN, printing, and software installs
• Enroll and manage devices via Jamf (Apple) and Microsoft Intune (Windows)
• Track and manage IT assets, maintain stock levels, and ensure audit readiness
• Perform routine checks and first-line support for meeting room AV and events
• Support office moves, expansions, and new technology rollouts with basic network tasks
• Create and update knowledge articles for common issues