Description

You will manage the complete post-sales lifecycle for top VC and startup clients, driving platform adoption and retention. You'll become a trusted advisor, own renewals and upsells, and collaborate cross-functionally to shape the product roadmap.

Requirements

• 7+ years client-facing experience in customer success or account management
• Track record of developing strategic relationships and driving value realization
• Experience managing and closing renewals and upsells
• Strong executive presence and ability to influence C-level decision-makers
• Excellent communication, empathy, and time management skills

Responsibilities

• Cultivate long-term relationships with key stakeholders across customer organizations
• Drive platform utilization and provide best practice recommendations
• Own renewals and upsells, proactively identify and address churn risk
• Lead recurring Partnership Reviews to align on priorities and product roadmap
• Act as customer advocate internally with Product and Engineering teams