🛠 Tech Stack

💼 About This Role

You'll lead a high-impact Customer Success team across EMEA and APAC, helping customers realize value from Mural. You'll drive team execution and customer value realization through coaching and operational excellence. This role offers a chance to shape CS strategy in a dynamic SaaS environment.

🎯 What You'll Do

• Lead, coach, and develop a team of 8 CSMs across EMEA and APAC.
• Drive consistent execution of regional CS operating cadence.
• Partner with Sales leaders to align on customer priorities and risk mitigation.
• Coach CSMs on stakeholder mapping, value realization, and success planning.

📋 Requirements

• 5+ years in Customer Success or related SaaS role.
• 1+ years of people leadership experience.
• Strong understanding of Customer Success fundamentals in B2B SaaS.
• Experience partnering closely with Sales teams.

✨ Nice to Have

• Experience working with customers or teams across EMEA and/or APAC.
• Background in collaboration, productivity, or work management software.

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 💰 Competitive compensation
• 🌍 Remote work (candidates in Netherlands or Spain)
• 🏢 Equipment budget
• 👩‍💻 Professional development opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 60 min
3. 3Panel interview· 90 min