🛠 Tech Stack

💼 About This Role

You'll drive product adoption, retention, and customer ROI for SMB and Mid-Market hospitality clients using a blend of one-to-one and scalable engagement. You'll proactively identify churn risks and expand accounts through upsell and cross-sell opportunities.

🎯 What You'll Do

• Guide customers through adoption, value realization, and renewal.
• Build and nurture long-term stakeholder relationships.
• Proactively identify risks and implement churn prevention.
• Identify and qualify expansion opportunities aligned with goals.

📋 Requirements

• 2–5 years in Customer Success or Account Management
• SaaS industry experience preferred
• Fluency in English and German
• Proven track record of driving retention and revenue growth

✨ Nice to Have

• Experience with Gainsight, Salesforce, Confluence
• Hospitality technology knowledge
• Experience in fast-paced environments

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 💰 Equity compensation
• 📚 Learning and development budget
• 🏥 Health insurance
• 🌍 Remote work flexibility

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Behavioral Interview· 60 min