🛠 Tech Stack

💼 About This Role

You'll provide end-to-end technical support for a mission-driven digital health technology platform, ensuring healthcare systems run smoothly for clinicians worldwide. You'll resolve complex issues, maintain application stability, and collaborate with teams to improve service quality in a 24/7 environment.

🎯 What You'll Do

• Provide end-to-end technical support via phone, email, web, and self-service platforms.
• Troubleshoot and resolve application, infrastructure, and integration incidents.
• Monitor IT alerts, track system performance, and escalate high-priority issues.
• Maintain documentation and incident records within ITSM tools.

📋 Requirements

• 1-3+ years of technical support or IT service desk experience.
• Strong troubleshooting skills across application, integration, and infrastructure layers.
• Experience with ITSM platforms like ServiceNow or Freshdesk.
• Basic understanding of SQL, APIs, and cloud environments.

✨ Nice to Have

• Familiarity with ITIL practices.
• Exposure to healthcare interoperability standards (HL7, FHIR).
• Experience with monitoring tools and system diagnostics.

🎁 Benefits & Perks

• 🏖️ Fully remote role with flexibility.
• 💰 Competitive salary (CAD 53,000-58,000).
• 🌍 Impactful healthcare technology work.
• 📚 Continuous learning and professional development.
• 🔄 Rotational shifts with structured support environment.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Technical interview· 60 min
3. 3Offer· 1 week