💼 About This Role

You'll serve as the primary relationship lead for a strategic enterprise customer in the healthcare sector, driving long-term account growth. You'll manage complex customer dynamics, identify expansion opportunities, and coordinate internally across sales, services, and deployment teams. This role requires regular onsite engagement and 65% travel to customer locations.

🎯 What You'll Do

• Serve as primary point of contact across multiple customer stakeholders and initiatives.
• Build trusted relationships with business-line, operational, and executive stakeholders.
• Map key stakeholders and influence networks to identify decision-makers and blockers.
• Work cross-functionally with Sales, Flywheel, and Deployment teams to align efforts.

📋 Requirements

• 5–10 years of experience in account management, enterprise customer success, or consulting.
• Experience working with healthcare systems, hospitals, or healthcare technology organizations.
• Experience managing complex enterprise relationships with multiple stakeholders.
• Willingness to travel 65% of the time unless based in Minneapolis.

✨ Nice to Have

• Background in enterprise transformation, digital health, or consulting in healthcare.
• Experience growing strategic accounts through renewals and expansions.
• Familiarity with large academic medical centers or complex healthcare organizations.

🎁 Benefits & Perks

• 🏖️ Unlimited paid vacation
• 🏥 Medical/dental/vision plans
• 💰 401(k) plan
• 👶 Parental leave