21h ago
Agent Experience Manager
San Francisco
$62.4k-$72.8k / year
full-timemidreal-estate
๐ Tech Stack
๐ผ About This Role
You'll serve as the face of our office and the primary account manager for real estate agents, supporting them with Compass technology adoption and marketing collateral creation. You'll also mentor coordinators and drive a positive office culture.
๐ฏ What You'll Do
- Serve as office host: welcome guests, manage mail, set up events.
- Manage a portfolio of agents as their day-to-day contact.
- Promote Compass tech through 1:1 support and group training.
- Create marketing collateral from templates for agents.
๐ Requirements
- 2-3 years of customer service or office management experience.
- Experience with enterprise technology like Zendesk, Salesforce, Confluence.
- Strong organizational skills and attention to detail.
- Ability to work onsite in San Francisco office.
โจ Nice to Have
- Previous experience in real estate.
- Experience with live or remote training.
- Creative writing skills and eye for design.
๐ Benefits & Perks
- ๐ฐ Incentive programs (cash, equity, commissions).
- ๐๏ธ Paid vacation, holidays, sick time, parental leave.
- ๐ฅ Medical, dental, vision with tele-health.
- ๐ 401(k) plan and flexible spending accounts.
- ๐พ Pet insurance and caregiver referral network.
๐จ Hiring Process
Estimated timeline: 2-3 weeks ยท AI estimate
- 1Recruiter Screenยท 30 min
- 2Hiring Manager Interviewยท 45 min
- 3Panel Interviewยท 60 min
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