21h ago

Agent Experience Manager

San Francisco

$62.4k-$72.8k / year

full-timemidreal-estate

๐Ÿ›  Tech Stack

๐Ÿ’ผ About This Role

You'll serve as the face of our office and the primary account manager for real estate agents, supporting them with Compass technology adoption and marketing collateral creation. You'll also mentor coordinators and drive a positive office culture.

๐ŸŽฏ What You'll Do

  • Serve as office host: welcome guests, manage mail, set up events.
  • Manage a portfolio of agents as their day-to-day contact.
  • Promote Compass tech through 1:1 support and group training.
  • Create marketing collateral from templates for agents.

๐Ÿ“‹ Requirements

  • 2-3 years of customer service or office management experience.
  • Experience with enterprise technology like Zendesk, Salesforce, Confluence.
  • Strong organizational skills and attention to detail.
  • Ability to work onsite in San Francisco office.

โœจ Nice to Have

  • Previous experience in real estate.
  • Experience with live or remote training.
  • Creative writing skills and eye for design.

๐ŸŽ Benefits & Perks

  • ๐Ÿ’ฐ Incentive programs (cash, equity, commissions).
  • ๐Ÿ–๏ธ Paid vacation, holidays, sick time, parental leave.
  • ๐Ÿฅ Medical, dental, vision with tele-health.
  • ๐Ÿ“ˆ 401(k) plan and flexible spending accounts.
  • ๐Ÿพ Pet insurance and caregiver referral network.

๐Ÿ“จ Hiring Process

Estimated timeline: 2-3 weeks ยท AI estimate

  1. 1Recruiter Screenยท 30 min
  2. 2Hiring Manager Interviewยท 45 min
  3. 3Panel Interviewยท 60 min
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