🛠 Tech Stack

💼 About This Role

You'll own transformation streams end-to-end for a global marketplace, pulling your own data and building AI workflows to improve contact deflection and resolution rates. Your core impact is shipping rapid fixes without waiting for support, directly influencing how Groupon's operational transformation succeeds.

🎯 What You'll Do

• Own transformation streams end-to-end from data to delivery
• Build AI workflows including prompt design and evaluation
• Pull and analyze your own data for business cases
• Hold cross-functional teams accountable without authority

📋 Requirements

• 2-4 years in operations or program management where you personally shipped
• At least one production LLM workflow built end-to-end
• Comfortable pulling and presenting data without support
• Fluent English and based in Madrid or Prague

✨ Nice to Have

• Experience at a fast-paced tech or marketplace company
• Familiarity with Customer Service or Merchant Operations contexts
• Active follower of the AI/LLM space with hands-on tool experience

🎁 Benefits & Perks

• 🏖️ Autonomy to make meaningful impact at scale
• 📈 High exec visibility on transformation agenda
• 🚀 Speed of execution with broad scope
• 🔧 AI tools encouraged and integrated into work
• 🌍 Global marketplace culture with innovation focus

📨 Hiring Process

Estimated timeline: 2-4 weeks

1. 1TA screen with recruiter· 30 min
2. 2Hiring manager interview· 45 min
3. 3Case study (3-5 days)· 0 min
4. 4Case study presentation· 45 min