🛠 Tech Stack

💼 About This Role

You'll establish the operational foundation for a technical support organization, focusing on building reliable reporting and metrics and improving how support insights inform product decisions. This role requires hands-on work with complex, domain-specific issues and thoughtful implementation of AI-enabled tools.

🎯 What You'll Do

• Define and evolve support operations roadmap aligned to company priorities
• Own optimization of Salesforce Service Cloud as core support platform
• Define and implement support metrics and build reporting for demand and trends
• Partner with Support, Product, and Engineering to improve visibility and consistency

📋 Requirements

• 8–10 years experience in Support Operations or Technical Support in B2B
• Experience building and leading high-performing support teams
• Hands-on experience with Salesforce Service Cloud configuration and reporting
• Interest in applying AI to improve support workflows

✨ Nice to Have

• Experience with Forethought or Agentforce
• Experience in a complex product environment

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min