Tech Stack

Description

You will resolve technical issues for cloud contact center software, working with customers to implement solutions. You'll analyze logs and troubleshoot problems using various technologies.

Requirements

• Understand omni channel communication technologies and their role in the contact center
• 2+ years of experience as a product support engineer
• Good listening and comprehension skills
• Quick on your feet while consultatively working with the end customer to implement the solution
• A natural ability to dig in and resolve technical issues in structured manner
• Have a commitment to excellence in taking care of our customers and expect the same from others
• Windows operating systems, MS SQL, IIS
• Hands-on experience on log analysis and troubleshooting
• Familiarity with IP Networking, SQL, REST APIs, and Linux
• Experience working with one or more contact center software suites such as Cisco UCCE, Amazon Connect, NICE inContact, Twilio, Avaya, or Genesys
• Previous experience with outbound contact center products is a plus