🛠 Tech Stack

💼 About This Role

You'll deliver high-quality IT support services to clients, troubleshooting server, desktop, and network issues. You'll ensure customer satisfaction through timely ticket resolution and on-site support. This role offers growth opportunities in a collaborative environment.

🎯 What You'll Do

• Deliver high-quality IT support services to clients
• Troubleshoot and resolve network, server, and desktop issues
• Manage tickets and prioritize work through ticket status
• Provide on-site support to local clients up to 15%

📋 Requirements

• 3+ years experience as IT Support Specialist or similar
• Proficiency in VMware, O365, backups, Windows client/server
• Experience with ticketing systems and tracking work
• 2+ years customer-facing role, MSP preferred

✨ Nice to Have

• Microsoft Certifications preferred
• Experience with Intune, ConnectWise, Automate, or N-Able
• Virtualization technology certification (Azure, VMware, AWS)

🎁 Benefits & Perks

• 🩺 Medical, Dental, Vision Insurance
• 💰 401K match
• 🎉 7 company holidays + generous PTO

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Application Review· 1 week
2. 2Phone Screen· 30 min
3. 3Technical Interview· 1 hour
4. 4Background Check· 1-2 weeks

🚩 Heads Up

• Background check includes driving records, child support, etc. (invasive)
• On-call rotation with possible overtime hours