Tech Stack

Description

You will lead a high-performing engineering team building end-to-end support experiences for Stripe's users, from self-serve interfaces to AI-powered assistants, collaborating closely with product, design, and operations teams to continuously improve the support stack.

Requirements

• 3+ years managing teams building full-stack web applications at scale
• 10+ years of overall industry experience
• Passion for supporting external users and internal customers
• Track record of recruiting and building great teams
• Clear and persuasive communication skills

Responsibilities

• Hire, lead, and manage a team of engineers, providing mentorship and guidance
• Collaborate with cross-functional stakeholders to understand customer needs and define technical solutions
• Define technical vision and roadmap for the team's product suite, aligning with business objectives
• Drive project execution from planning to delivery, maintaining high quality standards
• Foster an inclusive work environment promoting innovation and continuous improvement