🛠 Tech Stack

💼 About This Role

You'll own the customer journey for ~150 mid-market accounts, ensuring rapid activation and long-term adoption of Hubstaff's platform. You'll drive retention, expansion, and revenue outcomes across the Americas. This role combines strategic relationship building with data-driven insights in a remote-first SaaS environment.

🎯 What You'll Do

• Lead live onboarding sessions for new customers
• Conduct value-driven business reviews and monitor adoption
• Manage renewals, retention, and expansion opportunities
• Develop scalable playbooks and process improvements

📋 Requirements

• 4+ years of Customer Success experience in a PLG SaaS company
• Proven track record managing 100+ mid-market accounts
• Experience influencing renewal and retention outcomes
• Comfortable working with data and dashboards

✨ Nice to Have

• Familiarity with Vitally, HubSpot, Slack, or Stripe
• Experience in high-growth, remote-first environments

🎁 Benefits & Perks

• 🏖️ Fully remote with flexible hours
• 🏥 Private health insurance for employees
• 💰 Annual stipends for home office, wellness, or development
• 🌍 Global company retreats
• 📈 Clear career progression pathways

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Scenario Interview· 60 min
4. 4C-Level Interview· 45 min
5. 5Reference Check· 15 min