🛠 Tech Stack

💼 About This Role

You'll support US customers on the DigiCert ONE platform for all certificate lifecycle products via phone and email. You'll collaborate with cross-functional teams to resolve issues and contribute to the Knowledge Base. This role offers a chance to master PKI and certificate management in a global leader.

🎯 What You'll Do

• Support US customers via phone and email on DigiCert One platform
• Project a professional company image through interactions
• Collaborate with cross-functional teams to resolve issues
• Contribute to DigiCert Knowledge Base

📋 Requirements

• 2-year degree in IT or related technical field or equivalent experience
• 2+ years of experience in technical support
• Knowledge of PKI certificates
• Working knowledge of REST APIs

✨ Nice to Have

• Industry-related certificates (Security+, MSCE)
• Excellent knowledge of Microsoft products

🎁 Benefits & Perks

• 🏖️ Competitive benefits package
• 🏢 Equal Opportunity employer

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min