Tech Stack

Description

You'll drive customer adoption through **onboarding and education programs** for SimplePractice's health practice management software. Your core impact will be increasing customer engagement and retention via live calls, webinars, and email support. This hybrid role offers flexibility across multiple countries.

Requirements

• **2+ years** of experience in customer support or service industry
• **Exceptional verbal communication** skills and confidence in speaking
• Comfortable managing multiple **computer-based programs** (Slack, Notion, Zendesk, etc.)
• **Bachelor's degree** or equivalent experience

Responsibilities

• Conduct live onboarding training sessions via video-conferencing
• Address customer questions about platform features and workflows
• Triage support emails and escalate to specialized team members
• Identify patterns in support inquiries and report to leadership