💼 About This Role

You'll lead and grow a global Account Management team for a leading Open Payments Platform. You'll drive strategy for a $40M+ book of business, ensuring strong customer experience and NRR growth. This role balances strategic leadership with hands-on deal execution in a fast-paced B2B SaaS environment.

🎯 What You'll Do

• Lead, coach, and develop a team of Account Managers across segments.
• Own team forecasting, pipeline health, and reporting against NRR goals.
• Build and refine operating rhythms including deal reviews and performance management.
• Drive deal strategy with proposal development and negotiation guidance.

📋 Requirements

• 5+ years of Account Management and/or Customer Success experience.
• 3+ years managing a team of account managers or existing business sellers.
• Industry experience with PSPs, payment orchestration, or payment platforms.
• Experience managing a multimillion-dollar book of business with NRR focus.

✨ Nice to Have

• Experience with consumption-based or API-first SaaS models.
• Success during high-growth scaling periods ($20M–$100M ARR).
• Experience with international/global customers.

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 💻 Monthly home working/digital lifestyle stipend
• 📚 $1,000 professional development stipend
• 🏥 Medical, Vision, and Dental coverage
• 🌍 Visits to HQ in Durham, NC for remote employees