💼 About This Role

You'll be the frontline owner of customer outcomes at Freetrade, resolving investing-related queries via chat and email. Your core impact is delivering timely, high-quality resolutions that build customer trust and retention. You'll also coach Associate-level colleagues and improve processes as a subject matter expert.

🎯 What You'll Do

• Respond to inbound customer questions via chat and email.
• Investigate issues using internal tools to identify root cause.
• Resolve problems against guidelines for first-time-right outcomes.
• Document interactions and follow up to confirm satisfaction.

📋 Requirements

• 1–3 years in customer support (chat/email preferred).
• Exceptional written and verbal English communication skills.
• Experience in SLA-driven support environments.

✨ Nice to Have

• Experience in financial services or fintech.
• Experience mentoring junior colleagues.

🎁 Benefits & Perks

• 💰 Competitive salary with bonus scheme.
• 🏥 Medicare Blue health insurance with dental coverage.
• 🏖️ Cafeteria annual budget for SZÉP card or rent.
• 👶 Enhanced paternity leave: 4 weeks paid.
• 🏢 Hybrid working: 3 days office, 2 days home.