🛠 Tech Stack

💼 About This Role

You'll drive long-term retention and growth across a portfolio of high-value Enterprise accounts as a trusted advisor to restaurant executives. You'll own adoption, renewal, and expansion outcomes using data and executive engagement to deliver ARR targets.

🎯 What You'll Do

• Co-create Customer Success Plans linking R365 capabilities to business outcomes
• Lead Business Impact Reviews and Executive Business Reviews
• Manage account health, risk, and renewal forecasting
• Surface Customer Success Qualified Leads for expansion

📋 Requirements

• 3–5+ years in B2B SaaS Customer Success or Account Management
• Experience with multi-location or franchise restaurant groups
• Hands-on experience with CS and GTM tools (e.g., Salesforce, Gainsight, Gong)
• Demonstrated success owning renewal and expansion outcomes for mid-to-large ARR customers

✨ Nice to Have

• Restaurant365 experience
• AI & automation skills with tools like Gong, Gainsight rules/CTAs
• Experience in vertical SaaS or complex multi-stakeholder environments

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🏥 Health insurance
• 💰 401k matching
• 📚 Professional development