💼 About This Role

You'll serve as a trusted advisor to strategic customers, helping them navigate complex technical environments while ensuring exceptional service. You'll work closely with engineering and leadership to resolve high-impact technical issues and contribute to advanced AI security solutions.

🎯 What You'll Do

• Serve as trusted advisor to strategic enterprise customers
• Resolve high-impact technical issues in AI security
• Collaborate with engineering and leadership teams
• Drive customer success and long-term relationships

📋 Requirements

• 5+ years in technical support or engineering
• Experience with enterprise SaaS environments
• Deep understanding of cybersecurity concepts
• Ability to work in CST or PST time zones

✨ Nice to Have

• Experience with AI/ML technologies
• Background in high-growth startups

🎁 Benefits & Perks

• 🏖️ Remote work flexibility
• 💻 Cutting-edge AI security projects
• 🚀 Career growth in high-growth SaaS

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Screen· 60 min
3. 3Hiring Manager Interview· 45 min