Tech Stack

Description

As a Retail Ambassador, you'll bring the Allbirds brand to life by delivering exceptional customer experiences, sharing product knowledge, and contributing to store operations and sustainability efforts.

Requirements

• High School Diploma or GED
• 1+ years experience in retail, direct customer sales and service, or hospitality, preferred
• Excellent communication skills and good judgment
• Strong organizational skills with the ability to multitask and prioritize tasks
• Basic understanding of retail math for handling transactions and calculating discounts
• Familiarity with POS systems and ability to learn new technical sales tools quickly
• Ability and willingness to work flexible hours including but not limited to opening and closing shifts, Saturday or Sunday shifts and holidays
• Passionate about providing great customer experience
• Strong interpersonal, verbal, and communication skills; ability to build relationships and adapt to a diverse customer base is desired
• Able to stand/walk for extended periods of time on the sales floor
• Continually able to reach overhead, bend, squat, kneel and carry products necessary for customer service, inventory stocking, and store merchandising
• Able to regularly perform store maintenance: sweep, vacuum, empty trash, clean, dust, etc.
• Use of iPads, computers, POS devices
• Able to safely lift boxes up to 30 pounds
• Comfortable climbing ladders
• Depending on location, going up and down stairs

Responsibilities

• Build strong relationships with customers by providing high quality and personalized in-store experience
• Strive to be a product-knowledge expert who can communicate passionately about our brand and products
• Actively contribute to the store’s sales goals
• Maintain store appearance, cleanliness, and organization
• Operate our point-of-sale system once trained
• Execute on inventory and merchandising duties
• Perform daily operational tasks as delegated by the store leadership team
• Commit to learning by asking questions and actively seeking to grow and develop new skills
• Work collaboratively to achieve shared goals
• Practice respectful, honest, and effective communication
• Cultivate a positive attitude and support your teammates