🛠 Tech Stack

💼 About This Role

You'll lead operations innovation and process improvement for a growing ice cream brand. You'll drive flawless execution across scoop shops and shape the future of store operations. This role offers the chance to build and scale systems for a beloved NYC company.

🎯 What You'll Do

• Identify and implement innovation opportunities in store operations
• Build testing protocols and lead operational process tests
• Create and maintain store processes, systems, and standards
• Drive field prioritization and change management rollouts

📋 Requirements

• 6+ years experience in operations, strategy, or consulting
• Proficiency in MS Office and Google-suite tools
• Ability to travel up to 50% of time
• Ability to work evenings and weekends as required

✨ Nice to Have

• Experience in food/retail space
• Experience with store technology systems
• Strong data analytics and presentation skills

🎁 Benefits & Perks

• 🍦 Employee Scoop Card
• 🏥 Medical, Dental + Vision Insurance with 70% Employer Contribution
• 💰 401k with up to 4% Employer Match
• 🏖️ Flexible Time Off
• 🌴 Paid one month sabbatical after 4 years

📨 Hiring Process

Estimated timeline: 4-6 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 1 hour
3. 3Panel Interview· 1 hour
4. 4Final Interview· 1 hour

🚩 Heads Up

• High travel requirement (up to 50%) may impact work-life balance
• Must work in-store scoop shifts and adhere to DOH guidelines, suggesting hands-on operational role