💼 About This Role

You'll be the friendly, knowledgeable guide ensuring customers feel heard, supported, and empowered to use our solutions. You'll provide timely support and troubleshoot issues while collaborating with teams to improve documentation. This role offers a fully remote environment with a global team.

🎯 What You'll Do

• Provide support via email, phone, screen shares, and tickets.
• Educate customers on troubleshooting and best practices.
• Identify and escalate software issues to technical teams.
• Collaborate across departments to improve customer experience.

📋 Requirements

• Problem-solving skills and a natural helper mindset.
• Self-starter with continuous learning ability.
• Clear written communication especially via email.
• Remote work experience and cross-team collaboration.

✨ Nice to Have

• Experience in SaaS or customer-facing roles.
• Love for troubleshooting and creative solutions.
• Dynamic, fast-moving environment experience.

🎁 Benefits & Perks

• 🌍 Fully remote work environment with a global team.
• 📚 Ongoing learning and growth opportunities.
• 🤝 Supportive and inclusive culture.

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 45 min