🛠 Tech Stack

💼 About This Role

You'll serve as the primary point of contact for escalated customer cases at Delinea, a leader in identity security. You'll diagnose and resolve advanced technical issues while rebuilding trust in challenging situations. This role offers the chance to mentor junior engineers and drive continuous improvement.

🎯 What You'll Do

• Manage escalated customer cases with technical expertise and empathy.
• Diagnose and resolve advanced technical issues in Delinea products.
• Collaborate with engineering to identify root causes and solutions.
• Document findings and best practices to improve knowledge sharing.

📋 Requirements

• Enterprise-level support experience for software solutions.
• Network protocols knowledge (TCP/IP, DNS, routing, firewalls).
• Linux/Unix/Windows OS troubleshooting skills.
• Software code debugging principles and techniques.

✨ Nice to Have

• Bachelor's degree in Computer Science or equivalent.
• Knowledge of Cloud architectures (AWS, Azure, GCP).
• Familiarity with scripting languages (C#, Python, PowerShell, etc.).

🎁 Benefits & Perks

• 💼 Comprehensive health and wellness programs
• 🌍 Remote work flexibility within the UK
• 📚 Continuous learning opportunities
• 🏆 Award-winning culture focused on innovation