🛠 Tech Stack

💼 About This Role

You'll drive deployment and adoption of industrial technology solutions for global manufacturing organizations, acting as a key bridge between customers and engineering teams. This remote-first role blends technical expertise with customer relationship management to deliver impactful results across complex deployments.

🎯 What You'll Do

• Support customer success initiatives including pilots, deployments, renewals, and expansion programs.
• Coordinate and track global technology deployments with customers, partners, and internal teams.
• Act as liaison between customers and engineering teams to prioritize support requests.
• Analyze customer data and operational insights to support decision-making and solution improvement.

📋 Requirements

• 3-5 years experience in Account Management, Customer Success, or Technical Project Management in SaaS or manufacturing.
• Technical knowledge of Python, API integrations, scripting, and database querying.
• Strong analytical skills with ability to interpret large data sets.
• Bachelor’s degree or equivalent professional experience.

✨ Nice to Have

• Experience supporting manufacturing operations, IoT solutions, or industrial environments.
• Expertise in technical training, instructional support, or multilingual communication.

🎁 Benefits & Perks

• 💰 Competitive compensation £85k-115k depending on experience.
• 🎯 Performance-based bonus opportunities.
• 📈 Equity participation and stock option opportunities.
• 🏠 Fully remote-first work environment with flexibility.
• 🌍 Global impact working on innovative industrial data technologies.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Technical interview· 60 min
3. 3Hiring manager interview· 45 min