1d ago
Customer Success Associate
Dublin, Ireland
โจ $50k-$65k / yearest.
full-timemid Hybridsoftware
๐ผ About This Role
You'll manage strategic relationships with a high volume of Datadog customers, driving adoption and retention. Your core impact is identifying growth opportunities and ensuring positive customer experiences across a book of French-speaking accounts. This role offers best-in-class onboarding and career growth in a hybrid workplace.
๐ฏ What You'll Do
- Manage full sales cycle and customer relationships
- Handle technical support, billing, and documentation requests
- Pivot account strategy based on customer needs
- Monitor usage trends to uncover renewal risks
๐ Requirements
- 1+ years in a customer-facing role
- Fluent French language speaker
- Experience managing France-based customers
- Strong sales and negotiation skills
โจ Nice to Have
- Experience with MEDDIC or similar sales methodology
- Background in SaaS or observability products
- CRM proficiency (Salesforce, etc.)
๐ Benefits & Perks
- ๐ Best-in-breed onboarding and sales training
- ๐ข Inclusive company culture with community guilds
- ๐ค Mentor and buddy program for networking
- ๐ Continuous professional development
- ๐ New hire stock equity (RSU) and ESPP
๐จ Hiring Process
Estimated timeline: 2-4 weeks ยท AI estimate
- 1Recruiter Screenยท 30 min
- 2Hiring Manager Interviewยท 45 min
- 3Panel Interviewยท 60 min
0 0 0