1d ago

Customer Success Associate

Dublin, Ireland

โœจ $50k-$65k / yearest.

full-timemid Hybridsoftware

๐Ÿ’ผ About This Role

You'll manage strategic relationships with a high volume of Datadog customers, driving adoption and retention. Your core impact is identifying growth opportunities and ensuring positive customer experiences across a book of French-speaking accounts. This role offers best-in-class onboarding and career growth in a hybrid workplace.

๐ŸŽฏ What You'll Do

  • Manage full sales cycle and customer relationships
  • Handle technical support, billing, and documentation requests
  • Pivot account strategy based on customer needs
  • Monitor usage trends to uncover renewal risks

๐Ÿ“‹ Requirements

  • 1+ years in a customer-facing role
  • Fluent French language speaker
  • Experience managing France-based customers
  • Strong sales and negotiation skills

โœจ Nice to Have

  • Experience with MEDDIC or similar sales methodology
  • Background in SaaS or observability products
  • CRM proficiency (Salesforce, etc.)

๐ŸŽ Benefits & Perks

  • ๐Ÿ“ˆ Best-in-breed onboarding and sales training
  • ๐Ÿข Inclusive company culture with community guilds
  • ๐Ÿค Mentor and buddy program for networking
  • ๐Ÿ“š Continuous professional development
  • ๐Ÿ’Ž New hire stock equity (RSU) and ESPP

๐Ÿ“จ Hiring Process

Estimated timeline: 2-4 weeks ยท AI estimate

  1. 1Recruiter Screenยท 30 min
  2. 2Hiring Manager Interviewยท 45 min
  3. 3Panel Interviewยท 60 min
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