🛠 Tech Stack

💼 About This Role

You'll handle client and internal inquiries across email, phone, and live chat in English and Spanish, ensuring timely resolution. Acting as a trusted point of contact, you'll help users navigate digital learning platforms and understand product capabilities. This role offers exposure to global, technology-driven customer support.

🎯 What You'll Do

• Manage inquiries via email, phone, and live support channels.
• Resolve user issues and ensure service level agreements are met.
• Maintain up-to-date knowledge of product offerings and certifications.
• Generate client reports and support documentation as needed.

📋 Requirements

• 1+ year experience in product support or customer service in a SaaS environment.
• Bilingual English and Spanish communication skills.
• Proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Access, Outlook).
• Experience supporting both consumer and enterprise clients.

✨ Nice to Have

• Familiarity with HTML, firewalls, and proxy servers.
• Typing speed of 40 words per minute.

🎁 Benefits & Perks

• 💰 Competitive compensation package.
• 🕒 Flexible work scheduling with rotating shifts.
• 📈 Career development opportunities within customer support.
• 🌍 Global, technology-driven learning environment.
• 🤝 Inclusive and collaborative work culture.

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Offer· 1 day