🛠 Tech Stack

💼 About This Role

You'll own reporting and dashboards that give Customer Success teams clear visibility into health and risk. Your insights will directly drive retention and expansion decisions. You'll also design AI-powered automation to scale outreach and reduce manual work.

🎯 What You'll Do

• Build and own scalable CS dashboards and reporting.
• Analyze customer data to identify retention and growth opportunities.
• Design and implement AI-powered automation workflows.
• Partner with Data Engineering to ensure data integrity.

📋 Requirements

• Data analysis skills with tools like SQL or Python.
• Experience building dashboards in tools like Tableau or Power BI.
• Understanding of Customer Success metrics (health score, churn, NRR).
• Experience with automation and workflow design.

✨ Nice to Have

• Experience with AI/ML in a CS context.
• Familiarity with CRM systems like Salesforce or HubSpot.

🎁 Benefits & Perks

• 🏖️ Flexible PTO
• 🏠 Remote-first culture
• 📚 Learning budget
• 🏥 Health insurance
• 💰 Equity

📨 Hiring Process

Estimated timeline: 3-5 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical assessment· 60 min
4. 4Team interview· 45 min
5. 5Offer· N/A