🛠 Tech Stack

💼 About This Role

You'll lead patient support center operations and a team of case managers while ensuring compliance and quality. Your work will drive program management and optimize patient outcomes in a fully remote role.

🎯 What You'll Do

• Lead and motivate a team of case managers.
• Oversee workload management for patient and physician coverage.
• Implement improvements to enhance patient/provider experience.
• Monitor team performance against KPIs and SLAs.
• Establish partnerships for CRM optimization.

📋 Requirements

• 5+ years experience in pharmaceutical, biotech, or patient support sector.
• 2+ years of leadership experience in a management role.
• Experience with direct provider and patient interaction.
• Proficiency in CRM systems and Microsoft Office.

✨ Nice to Have

• Advanced degree preferred.
• Experience in case management and patient access services.

🎁 Benefits & Perks

• 💰 Competitive salary range $125,600 - $234,000
• 🏥 Comprehensive benefits including medical and financial
• 401(k) eligibility with company contributions
• 🏖️ Generous PTO including vacation, sick, and parental leave
• 📈 Professional development opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Panel interview· 60 min