🛠 Tech Stack

💼 About This Role

You'll lead and develop high-performing teams of Membership Services Representatives, driving operational KPIs and delivering exceptional member experiences. Reporting to the Senior Operations Manager, you'll coach Team Managers and collaborate cross-functionally to improve workflows.

🎯 What You'll Do

• Manage a hybrid team of 2–3 Team Managers.
• Coach and mentor Team Managers to grow as leaders.
• Collaborate with cross-functional teams on initiatives.
• Use data to improve operational systems and workflows.

📋 Requirements

• 3+ years as an Operations Manager in a contact centre.
• Proven ability to coach and develop teams.
• Excellent communication skills.
• Proficient in Excel/Sheets and data analysis.

✨ Nice to Have

• Experience managing a remote team.
• Experience with AI-powered support tools.

🎁 Benefits & Perks

• 🏖️ Hybrid work (1 day remote per week).

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Panel interview· 60 min
4. 4Offer· N/A