Description

You will provide Level 1 IT support across Infrastructure, IT Support, Client Operations, and Security Operations Center at Ivalua, a leading cloud-based procurement solutions provider. You will act as a global IT helpdesk, handling incident resolution, troubleshooting, and system installations, while collaborating with Pune IT teams.

Requirements

• Up to 2 years experience in Level 1 IT support, preferably in production/data center environment
• Open to work in shifts (rotational and/or night shift)
• BE/BTech or master's in computer engineering, computer science, or closely related field
• Good communication skills and problem-solving aptitude
• Relevant IT Security Certifications preferred

Responsibilities

• Provide Level 1 IT support across Infrastructure, IT Support, Client Operations, and Security Operations Center
• Act as global IT helpdesk handling incident resolution, troubleshooting, and end-to-end solution integration
• Perform system installations, configurations, health checks, and basic security monitoring
• Assist in change management, documentation, and infrastructure monitoring
• Support onsite operations, meeting rooms, and basic IT/security tasks