🛠 Tech Stack

💼 About This Role

You'll lead Voice of Customer programs at a fast-growing HR/fintech startup, mining data from tickets to uncover journey gaps and drive product improvements. Your insights will directly impact NPS, churn, and business results through data-driven storytelling.

🎯 What You'll Do

• Run SQL queries to extract and cross-reference customer data
• Map end-to-end customer journeys across channels
• Identify root causes and prioritize issues via impact vs effort matrix
• Present data-driven recommendations to cross-functional teams

📋 Requirements

• Proficiency in SQL for complex queries
• Experience in CX and journey mapping with NPS/CSAT metrics
• Ability to connect CX data to business KPIs like churn and TPV
• Advanced Excel/Google Sheets and presentation skills

✨ Nice to Have

• Experience with qualitative data analysis of tickets and verbatims
• Background in operations, cards, product, CRM, or customer success

🎁 Benefits & Perks

• 🍽️ Flexible benefits card for meals, transport, health, education, etc.
• 🏥 Health insurance and life insurance
• 👶 Extended parental leave + childcare allowance
• 🎂 Birthday day off
• 🐾 Pet benefit with Guapeco