🛠 Tech Stack

💼 About This Role

You'll bridge data-driven operational metrics and resource allocation across Braze's Customer Experience department. You'll own headcount capacity planning and drive high-visibility analytics with a focus on workflow automation. This role offers mentorship opportunities and cross-divisional impact.

🎯 What You'll Do

• Develop and own headcount models and forecasting across CX department.
• Forecast resource needs based on utilization models and growth targets.
• Collaborate with Resource Management to align forecasts with tactical resourcing.
• Lead analytics reporting for CX OKRs, MBRs, QBRs, and Board decks.
• Automate data processes and streamline leadership reporting.

📋 Requirements

• 4+ years experience in business intelligence or data analysis.
• Demonstrated experience in headcount modeling and capacity planning.
• Proficiency in Google Sheets and Salesforce Reporting.
• Knowledge of Looker and Snowflake SQL.

✨ Nice to Have

• Experience with Tableau or other BI tooling.
• Experience with Gainsight.
• Familiarity with AI tools like Gemini, Claude, OpenAI.

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🏥 Comprehensive health insurance
• 📈 Equity grants (RSUs)
• 💰 Bonus/commission OTE
• 🌍 Remote work flexibility

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min
4. 4Reference Check· 15 min
5. 5Offer· 0 min

🚩 Heads Up

• Role combines both headcount planning and broad analytics which may require very different skills.
• Extensive list of AI tools mentioned as 'second nature' may overemphasize niche technology.