🛠 Tech Stack

💼 About This Role

You'll lead incident management for a crypto-backed derivatives exchange, ensuring platform stability. You'll drive root cause analysis and enforce SLAs to maintain continuous availability. This role is critical for operational excellence in a fast-paced fintech environment.

🎯 What You'll Do

• Lead IT incident and problem management as Incident Commander for major outages.
• Manage SLAs, availability, downtime, and customer satisfaction metrics.
• Oversee ITSM tools and CMDB data integrity for service governance.
• Drive safe deployments via CAB participation and release washups.

📋 Requirements

• 8+ years in Incident Management and IT Operations within fintech or trading.
• Proven experience as Major Incident Manager handling real-time high-severity events.
• Strong knowledge of ITIL processes (Incident, Problem, Change, etc.).
• Hands-on experience with ITSM tools (ServiceNow, JSM, HPSM, etc.).

✨ Nice to Have

• Knowledge of trading systems, order management platforms, or exchanges.
• Experience running Splunk queries for basic troubleshooting.
• ITIL v3/v4 certification or equivalent.

🚩 Heads Up

• Preferences for working night shift
• Role combines IT incident management with exchange operations, potentially conflicting priorities