🛠 Tech Stack

💼 About This Role

You'll manage strategic relationships with high-value customers in digital investigations. You'll ensure customers achieve measurable outcomes from onboarding through renewal. This remote role requires French or German fluency.

🎯 What You'll Do

• Own executive-level relationships within flagship accounts
• Lead customer onboarding and adoption across product portfolio
• Drive retention and expansion through value realization
• Translate customer feedback into actionable insights

📋 Requirements

• Enterprise customer relationship management experience
• Engagement with C-level executives
• Digital Forensics or incident response domain experience
• French or German fluency

✨ Nice to Have

• CCST, CCNA or equivalent network certification
• CFCE, GCIHA, MCFE or Magnet certifications
• Gainsight or similar CS platform experience

🎁 Benefits & Perks

• 🌍 Remote work flexibility
• 📚 Learning and development support
• ✈️ Travel opportunities up to 20%
• 🏥 Comprehensive benefits package

🚩 Heads Up

• Requires French/German but role based in UK
• Vague benefits: no concrete perks listed