🛠 Tech Stack

💼 About This Role

You'll drive AI and CX transformation for global contact centers at TELUS Digital. You will partner with CX and AI product teams to move clients from concept to working proofs-of-concept. This role bridges management consulting and solutions architecture in a hybrid work setting.

🎯 What You'll Do

• Define UX features and AI agent-assist tools for modern deployments
• Design AI-driven CX strategies and advise on pilot programs
• Build business cases for modern AI tools and contact center tech
• Identify and prioritize tech/AI opportunities to drive ROI

📋 Requirements

• 5-10 years in management consulting, digital strategy, or pre-sales solutions engineering
• Proficiency in contact center ecosystems like Zendesk, Amazon Connect, or Twilio
• Understanding of Conversational AI, GenAI agents, and LLM integrations

✨ Nice to Have

• Experience in a high-growth tech or AI-forward environment
• Hands-on experience with CCaaS platforms

🎁 Benefits & Perks

• 🏖️ Flexible hybrid work with in-office presence Tues-Thurs
• 🏢 Choice of locations: Boston, Columbus, Charlottesville, or Durham