Tech Stack

Description

You will lead Klaviyo's 1:many customer success programs, designing and executing scaled motions to drive retention, growth, and product adoption. Collaborating across teams, you'll optimize touchpoints and leverage AI to enhance workflows and customer outcomes.

Requirements

• 4+ years in Customer Success, Community, Customer Education, or Program Management
• Proven history of designing and launching customer programs driving measurable outcomes
• Experience scaling programs to large customer numbers
• Experience driving adoption/retention in B2B SaaS/tech
• Strong project management and cross-functional leadership skills

Responsibilities

• Design and implement 1:many programs (group coaching calls, cohort learning)
• Partner with Community team to design customer connect events
• Conduct gap analysis to identify optimization points in customer journey
• Create business cases and financial impact assessments for change efforts
• Deliver business reviews to leadership on outcomes and opportunities