💼 About This Role

You'll oversee service delivery improvements and partner with teams across the organization. Your leadership will ensure projects meet deadlines, budgets, and high customer satisfaction. You'll act as a customer advocate and report to senior leadership on staffing and project health.

🎯 What You'll Do

• Oversee process improvements and develop service delivery policies
• Ensure projects are completed on-time and within budget
• Partner with Sales and Sales Ops to align resources with demand
• Report on staffing, utilization, and financial performance

📋 Requirements

• 7+ years of management experience in Professional or Technical Services
• Experience with software/hardware implementation or consultative roles
• Ability to use data to analyze results and make data-driven decisions
• Experience recruiting, coaching, and developing team members

✨ Nice to Have

• Experience collaborating with international teams
• Background in building new service capabilities for growth
• Adaptability to new software and changing requirements

🎁 Benefits & Perks

• 💰 Competitive salary package
• 🕒 Flexible working hours
• 🏠 Opportunity to work remotely
• 📚 Professional development opportunities
• 🏥 Health and wellness benefits

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 60 min
3. 3Panel interview· 60 min