🛠 Tech Stack

💼 About This Role

You'll lead post-sale lifecycle strategy for a SaaS platform for PR professionals. Your mission is to drive product adoption, expansion, and advocacy across the entire customer lifecycle.

🎯 What You'll Do

• Own post-sale lifecycle strategy across onboarding, adoption, retention, expansion and advocacy.
• Shape expansion strategy by identifying growth opportunities and increasing upsell and cross-sell.
• Define key usage behaviors and lead product education to drive depth and frequency of usage.
• Set vision for scalable learning programs including webinars, courses, and resource hubs.

📋 Requirements

• 8+ years of experience in customer marketing, lifecycle marketing, or related B2B SaaS roles.
• Proven success owning or influencing post-sale metrics such as adoption, retention, or expansion.
• Strong understanding of customer lifecycle strategy and behavior-driven marketing.
• Experience building or scaling customer education or product adoption programs.

✨ Nice to Have

• Experience with marketing tools like Intercom, CRM systems, and analytics platforms.
• Demonstrated ability to manage and develop a high-performing team.
• Analytical and data-driven with a focus on measuring impact.

🎁 Benefits & Perks

• 🏖️ Unlimited PTO plus paid sick and mental health days.
• 🩺 100% premium coverage for individuals on high-deductible plans.
• 🏠 Remote work with home office stipend, phone/internet reimbursement.
• 📚 Unlimited access to Coursera and O’Reilly learning platforms.
• 👶 Up to 16 weeks fully paid parental leave.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min