💼 About This Role

You'll oversee a team of Renewals Administrators managing loan renewal processing and documentation for Canada's Challenger Bank™. Your leadership ensures rapid, accurate renewals while driving operational efficiency. This role offers the chance to shape processes in a hybrid environment at a top Canadian bank.

🎯 What You'll Do

• Lead day-to-day operations and task allocation for Renewals Administrators
• Recruit, train, mentor staff and conduct performance reviews
• Ensure service levels and close performance gaps
• Foster continuous learning and support operational improvements

📋 Requirements

• Post-secondary education or equivalent financial services experience
• 3+ years financial services operations experience
• Knowledge of residential lending and renewals practices
• Proficient in MS Office and written communication

✨ Nice to Have

• Experience in high-volume, tight-deadline environments
• Strong conflict resolution skills

🎁 Benefits & Perks

• 🏢 Hybrid work model in Toronto
• 🏦 Challenger Bank culture with growth opportunities