💼 About This Role

You'll serve as the primary point of contact for practitioners and patients across North America, providing proactive assistance and personalized solutions to ensure their success. Your dedication will drive meaningful relationships and elevate the customer experience.

🎯 What You'll Do

• Complete about 25 contacts per day across all channels
• Maintain CSAT >90% and QA score >90%
• Communicate with lab representatives to resolve issues
• Stay updated on labs product to support customer needs

📋 Requirements

• Friendly and professional communication skills
• Ability to troubleshoot issues and raise bugs
• Self-starter with willingness to research answers
• Flexibility to work every 4th weekend

✨ Nice to Have

• Experience in customer support or healthcare
• Familiarity with lab interpretation software

🎁 Benefits & Perks

• 💰 Competitive Compensation
• 🏖️ Flexible Paid Time Off
• 📈 RRSP match program
• 📦 Stock Options
• 🏥 Customizable benefits package with HSA

🚩 Heads Up

• No explicit years of experience stated, but support role may require junior level without clarity
• Requires working every 4th weekend without mentioned compensation